Return Policy

Last updated: 17/8/26

We want you to be satisfied with your purchase. Please review our return policy below.

4.1 Eligibility for Return

Returns are accepted only at the time of delivery, based on inspection by our delivery personnel, under the following conditions:

• The product is damaged, defective, or faulty.
• The product is expired (past its expiry date).
• The product delivered does not match what was ordered (wrong item/size/color).

The delivery person will inspect the product with you at the doorstep. If any of the above issues are found, you may refuse acceptance / return the product on the spot, and it will be sent back at no additional cost to you.

4.2 Conditions

• Returns are not accepted after the delivery person has left and the product has been accepted, except in cases covered separately under warranty (if applicable to the product).
• The product must be unused and in its original packaging at the time of return.
• Please inspect your product carefully in front of the delivery person before accepting.

4.3 Refund Process

• If a product is returned due to a valid reason (damage, fault, or expiry), you may choose between:
  • A full refund to your original payment method, or
  • A replacement of the product (subject to availability).
• For Cash on Delivery orders, no payment will be collected if the product is returned at the doorstep.
• Refunds for prepaid orders are processed within [5–7] business days after confirmation of the return.

4.4 Non-Returnable Situations

• Change of mind after inspecting and accepting the product.
• Products damaged due to customer mishandling after acceptance.

4.5 Contact

For return or refund concerns, contact us at Email or Phone within [24–48] hours of delivery.